Privacy policy

Who are we?

We’re Gutter Guy Limited (“we”, “our”, “us”) and operate under the name Gutter Guy.

This notice explains how and why we use your personal information when you visit our website, regardless of where you visit it from.

Getting in touch

For any questions, please contact us:

• email us help@gutterguy.co
• call us 07584 034636
• write us Gutter Guy Limited, 3 Hill Street, Edinburgh, EH2 3JP

Purpose of this policy

This privacy policy aims to give you information on how the we collect and process your personal data through use of this website, including any data you may provide through this website when you complete a purchase.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Your rights

You have a right to:

• access the personal data we hold about you, or to get a copy of it
• ask for a copy of your personal data in a portable (machine-readable) format or make us send it to someone else
• ask us correct inaccurate data
• ask us to delete your data, though for legal reasons we might not always be able to do it
• object to us using your data for direct marketing and where your data is processed on the basis of ‘legitimate interests’, or for research and statistical reasons
• withdraw any consent you’ve given us at any time but this does not make prior processing based on consent invalid
• restrict processing of your data
• complain to the Information Commissioner’s Office. We ask that you first contact us to give us an opportunity to address any concerns

To do any of these things, please get in touch using the details above.

Third party links

This website may include links to third-party websites, plug-ins and applications.

Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Where we store or send your data

We may store the data we collect from you outside the UK, or transfer it to organisations outside the UK. When we do this, we make sure that your data is protected and that:

• the UK Government has deemed the country or organisation to provide an adequate level of protection for personal data
• we’ve agreed specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

How to make a complaint

If you have a complaint about how we use your personal data, please contact us by calling us 07584 034636 or send an email to help@gutterguy.co and we’ll do our best to fix the problem.

If you’re still not happy, you can refer your complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues. For more details, visit their website.

Changes to this policy

We’ll update the privacy policy on this page and if they’re significant changes, we’ll let you know by email or in the app.

Please keep us informed if your personal data changes during your relationship with us.

Data we collect from you

We may collect, use, store and transfer:

• identity data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• contact data includes billing address, delivery address, email address and telephone numbers.
• financial data includes bank account and payment card details.
• transaction data includes details about payments to and from you and other details of products and services you have purchased from us.
• technical data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• profile data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• usage data includes information about how you use our website, products and services.
• marketing and communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Aggregated data

We also collect, use and share aggregated data such as statistical or demographic data for any purpose.

Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.

For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

Special category data

We do not collect any special categories of personal data about you, this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you.

In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How we use your data

We will only use your personal data when the law allows us to.

Most commonly, we will use your personal data in the following circumstances:

• where we need to perform the contract we are about to enter into or have entered into with you.
• where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message.

You have the right to withdraw consent to marketing at any time by contacting us.

Marketing use

We may use your identity, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you.

This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

Third party marketing

We will get your express opt in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt out links on any marketing message sent to you or by contacting us at any time.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

How long will you use my personal data for

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Lawful Basis

The data protection act requires one of six lawful basis to process personal data. Of the six none are better than one another, the basis chosen must be appropriate to the relationship and purpose of the person’s data.

Consent

The individual has given clear consent for you to process their personal data for a specific purpose.

Contract

The processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.

Legal Obligation

The processing is necessary for you to comply with the law (not including contractual obligations).

Vital Interests

The processing is necessary to protect someone’s life.

Public Task

The processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.

Legitimate Interests

The processing is necessary for your legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. (This cannot apply if you are a public authority processing data to perform your official tasks.)

Your Data Protection Rights

Your right of access

You have the right to ask us for copies of your personal information.

Your right to rectification

You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing

You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability

You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at data@gutterguy.co if you wish to make a request.